Patron and Ticket Policies

All ticket sales are final.  No refunds or exchanges on single tickets. Subscribers may exchange tickets up to 48 hours prior to the day of the performance, but only for shows that have mulitiple performance dates.  No back-dated exchanges or credits to account are allowed. Refunds are only issued if a performance is cancelled or the date changes.  

All tickets include a processing fee. All dates, repertoire and artists are subject to change. 

All patrons, regardless of age, must have a ticket for admittance to the venues. No babies in arms or lap-sitting are allowed. The Forbes Center welcomes children 5 and older to events throughout the year. Children 3 and older are welcome to Forbes Family Fun events and the summer JMU Children’s Theatre shows.

Audience and Performance Policies

• Doors to the venues open 30 minutes prior to performance.
• We ask that patrons please consider other audience members when deciding to bring children to performances. We reserve the right to ask parents to take restless children out of the venue. Specific audience disclaimers are provided for shows where parental and audience discretion is advised. Contact the box office at (540) 568-7000 with questions about this information.
• Repertoire, artists, dates, prices and event times are subject to change. We ask that all patrons provide us with an updated e-mail address so that we can inform them of performance changes or cancellations. Our primary correspondence with ticket buyers is by e-mail.
• Texting, photography, video and audio recording are not allowed.
• The Forbes Center is a non-smoking facility.
• Latecomers will be seated at the discretion of management at an appropriate time in the performance. Video screens are located above the entrance doors so that latecomers can monitor the performance until the late seating break.
• No standing room is allowed in adherence with fire safety regulations. Patrons who need to leave their seat should exit the venue and refrain from disturbing other audience members. Ushers and house management staff will direct patrons back to their seats at an appropriate seating break.
• If tickets are lost or stolen, please inform the box office immediately at (540) 568-7000 during regular business hours. A replacement pass will be issued at the box office after we have validated the buyer’s identity the day of the performance.

Children's Ticketing Policy

All patrons to the Forbes Center must have a ticket regardless of age. No babies in arms or lap sitting are allowed. 

The Forbes Center welcomes children 5 and older to events throughout the year. Children 3 and older are welcome to Forbes Family Fun events and the summer JMU Children’s Theatre shows.

If you have any questions or concerns about this policy, please contact the Forbes Center Box Office Manager at forbesboxoffice@jmu.edu or (540) 568-7000.

The Forbes Center reserves the right to ask parents to remove restless children out of the venue out of respect for other audience members performance experience.  

Hours

For tickets to all upcoming shows - the main Forbes Center Box Office is open Monday-Friday, 10 am to 5:30 pm.

For day-of-show tickets - the main Forbes Center Box Office opens 1½ hours prior to performances to sell tickets for same-day performances only and for Will Call.

For day-of-show tickets - the Studio Theatre Box Office opens 1 hour prior to performances to sell tickets for same-day performances only and for Will Call. 

Closed: JMU holidays, weekends and evenings when there are no ticketed performances.

Types of Payment Accepted

The Forbes Center accepts cash, checks, Visa, Mastercard, American Express and Discover. We also accept James Madison University JACards. We do not accept traveler’s checks, cashier’s checks or money orders.

Will Call

Ticket buyers can pick up tickets on the day of the show beginning 1½ hours prior to curtain at the Forbes Center Box Office or 1 hour prior to curtain at the Studio Theatre Box Office. The Forbes Center Box Office is just steps away from the Warsaw Parking Deck at the back of the Center. See directions to the Forbes Center Box Office. ID is required for ticket pick-up. Tickets that are ordered more than two weeks in advance of a performance will be mailed to the address on file. Ticket orders received less than two weeks prior to a performance will be held for pick-up at the Will Call window.

Print-at-Home

Ticket buyers can select to print their tickets at home if purchasing online. All print-at-home tickets and regular tickets are scanned at the door for admittance to the venues.

Group Sales