Forbes Center COVID-19 Safety Protocols and Policies

We have been working to ensure that all safety protocols are in place for in-person performances, in accordance with James Madison University, the Virginia Department of Health and CDC guidelines. Your safety is our top priority.  

We will observe these safety protocols and policies:

  • Seating is at 100 percent capacity.
  • Masks are required for all Forbes Center ticket buyers and in all public spaces. Each front of house and backstage staff member will wear a mask while inside the Forbes Center.
  • Visiting artists will adhere to domestic and international travel and safety guidelines.
  • Patrons are asked to arrive no earlier than 30 minutes prior to the performance start time.
  • We ask that patrons exit the hall promptly after the performance and not remain in the Forbes Center lobbies or public spaces for more than 15 minutes.
  • Staggered seating for entry and exiting as well as physical distancing may be required.
  • Enhanced cleaning protocols are in place for performance halls, lobbies, restrooms and public spaces before and after each performance. Protocols include electrostatic cleaning and the wiping down of all high-touch surfaces.    
  • Hand sanitizer stations are available at all entrances and in the lobbies.
  • The box office remains open. However, we recommend that patrons order their tickets online or by phone. For ticketing questions, please contact the box office, Monday through Friday, 10 am to 5:30 pm at (540) 568-7000 or forbesboxoffice@jmu.edu.
  • If patrons are feeling ill or believe they may have been exposed to COVID-19, we ask that they stay home.
  • If performances are cancelled due to COVID-19, refunds will be offered.

If the guidelines change, we will adapt our policies, which could include increased physical distancing and further staggered entry and exiting procedures.

By attending any event, you voluntarily assume the risk of exposure to COVID-19. Thanks to our patrons for parthering with us in taking steps to minimize the spread of COVID-19.

 


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